Refund And Return Policy

We stand by the style and quality of James&Co products.  We take great care to ensure that the descriptions of our products and the colors for customised products are accurate.  So that our customers can make informed choices and get what they expect to receive.  

If you are not completely satisfied with our product contact us within 7 days of receipt and we will issue you a refund for price paid less shipping costs.  We will ask you to provide photographic evidence of the defect or fault. 

We will not ask you to return the product. You may keep the product or give it to friend or family, or donate it to a charity. We ask that you not throw it in rubbish - we are making arrangements for our products that have reached their use-by date to sent to a recycle business.